LUXURYLOUNGEHOODIE

• We have a 30-day return policy for all items that are not sale items. 
• The 30-day return policy starts when you receive your package.
• In the unlikely event that you've received an incorrect item, are missing an item from your order, or your item is damaged in any way please email joycasualwear@gmail.com within 48 hours. We will sort out the error as soon as possible.

RETURN STANDARDS & CONDITIONS:

• We accept returns for both refunds and exchanges (Exchange requests can only be made for the same item and color but in different/same sizes). If your exchange request is unavailable due to lack of inventory, we will issue a refund instead.
• Returned items must be unwashed and not put through a dryer.
• Items covered in animal/human hair are subject to denial.
• Items with strong odors or smell like smoke, cologne, detergent, etc. will not be accepted.
• Items with markings or other stains (such as deodorant) will also not be accepted.
• All tags must be attached when you are returning or exchanging items.

RETURN LABELS:  

• We are happy to provide returns and exchanges, but at this time we do not offer free return shipping labels, but you can use self-shipping through the carrier of your choice.

• If you are returning your entire order please note that the original shipping costs are not refunded.

• If your return is denied, then it will be sent back to you within 3-5 business days of you being notified via email.

CAN SALE ITEMS BE RETURNED?

• As stated earlier, sale items are not eligible for return or exchange.